POLICYHOLDERS
Get the Answers You Need
This section contains answers to policyholders’ frequently asked questions about SCF Arizona and workers’ compensation insurance.
• If you would like to ask a question, please Ask SCF.
• To download a Certificate of Insurance,
click here.
• Preguntas más frecuentes: haga clic aquí.
How do I pay for my insurance?
How often will I be billed?
I received my bill and I don't understand the charges. Who can I call for answers?
How can I obtain a Certificate of Insurance?
Does my policy automatically renew?
What's an audit?
I received a policy audit in the mail. What do I do next?
How do I get a dividend?
How do I file a First Report of Injury form?
Who can I call if I need claim information?
Q. How do I pay for my insurance?
A. You will receive a mailed statement that itemizes your account. Send your payment via U.S. mail. Soon we will be adding other ways to pay.
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Q. How often will I be billed?
A. Annually, quarterly or monthly, depending on the size of your account.
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Q. I received my bill and I don’t understand the charges. Who can I call for answers?
A. Call 602.631.2600.
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Q. How can I obtain a Certificate of Insurance?
A. If you have already obtained a certificate online, go here. Otherwise, call 602.631.2570 or e-mail us.
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Q. Does my policy automatically renew?
A. Your policy will automatically renew. To cancel your policy call 602.631.2600.
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Q. What’s an audit?
A. With the implementation of our new computer system, the method for billing deposits and reporting payrolls changed. The policy audit will be required to reconcile and finalize each policy period of each account. If you have more questions, call 602.631.2600.
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Q. I received a policy audit in the mail. What do I do next?
A. The policy audit form must be returned so we can reconcile the account and apply the deposit to finalize each policy period. The reportable payrolls for the entire report period displayed at the top of the form must be entered under each job classification code shown. Policyholders may receive more than one policy audit form for each report period; all forms must be returned and completed to finalize the account. If you have more questions, call 602.631.2600.
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Q. How do I get a dividend?
A. To learn about the dividend process, click here.
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Q. How do I file a First Report of Injury form?
A. Call 602.631.2300 or click here for a Form 101. The Form 101, once completed can be e-mailed as an attachment or faxed to SCF Arizona to initiate the claim setup. Soon, policyholders will be able to file this report through our website for faster service.
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Q. Who can I call if I need claim information?
A. If you have a question about an injured worker’s claim, Claims Specialists in our Customer Contact Center can answer your questions. Just dial 602.631.2300 or 800.231.1363 between 7:30 a.m. and 5 p.m., Monday through Friday.
Spanish-speaking agents are available at 602.631.2302.
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